Privacy Policy

1. Who we are

KaraokeSubs is a digital software product for Adobe Premiere Pro. The product is operated by Saulius Satas, based in Lithuania.

Contact email: support@karaokesubs.com
Website: karaokesubs.com

2. Information we collect

We may collect the following categories of information:

• Contact information, such as your name and email address, when you contact us or complete a purchase.
• Order information, such as product purchased, order status, and license-related records.
• License and activation data, such as license key status, activation events, and basic technical data needed to validate a license.
• Support communications, including emails and troubleshooting information you voluntarily send us.
• Basic website usage data, such as IP address, browser/device information, and page access logs, if collected by our hosting, analytics, or infrastructure providers.

We do not intentionally collect sensitive personal data unless you voluntarily include it in a support message.

3. How we collect information

• When you purchase KaraokeSubs through our checkout provider.
• When you receive, activate, or validate a license key.
• When you email us for support or other questions.
• When you visit our website, through standard server or platform logs.

4. How we use information

We use collected information to:

• deliver the product and license key after purchase;
• process and verify purchases;
• activate, validate, manage, and protect software licenses;
• provide customer support and respond to requests;
• improve product reliability, security, and user experience;
• prevent fraud, abuse, unauthorized access, or license misuse;
• comply with legal obligations and enforce our terms.

5. Payments and checkout providers

Purchases may be processed by third-party providers, including Lemon Squeezy. When you complete a purchase, your payment and checkout information may be collected and processed by those providers under their own policies and legal obligations.

We may receive limited transaction details from those providers, such as your name, email address, order identifier, product purchased, and payment status, in order to fulfill your order and manage licensing.

6. License and activation data

KaraokeSubs may use a license activation system to confirm that a valid purchase has been made and to help prevent abuse. In connection with activation and validation, we may store license-related records such as the license key, activation state, timestamps, and limited technical metadata reasonably necessary to operate the licensing service.

We use this data only for legitimate product delivery, security, fraud prevention, support, and license management purposes.

7. Sharing of information

We do not sell your personal data. We may share limited information with service providers when necessary to operate the business, including:

• payment and merchant-of-record providers;
• email delivery providers;
• hosting, infrastructure, and security providers;
• customer support tools and technical service providers.

We may also disclose information if required by law, to protect our rights, or to investigate fraud, abuse, or security incidents.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, licensing, support, recordkeeping, legal compliance, and dispute resolution.

9. Data security

We take reasonable administrative, technical, and organizational steps to protect information against unauthorized access, loss, misuse, or disclosure. However, no system can be guaranteed to be completely secure.

10. Your rights

Depending on where you live, you may have rights regarding your personal data, including rights to request access, correction, deletion, or restriction of certain processing.

To make a privacy-related request, contact us at support@karaokesubs.com. We may need to verify your identity before completing certain requests.

11. International users

KaraokeSubs is operated from Lithuania. If you access the website or purchase the product from outside Lithuania, your information may be processed in countries where our providers operate.

12. Children’s privacy

KaraokeSubs is not directed to children, and we do not knowingly collect personal information from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date.